How brasio billing works

Also known as: subscription billing, facturación, prueba gratuita, pago mensual, Stripe portal, customer portal.

brasio uses Stripe to process all subscription payments. Your card details are held securely by Stripe — we never see or store them ourselves. Everything from trial to invoices to cancellation is managed through Stripe.

Trials

Every new account gets a 14-day free trial. You add a card when you sign up, but nothing is charged until the trial ends. Three days before the trial ends we send you a reminder email so there are no surprises.

If you decide brasio isn't for you, cancel before the trial ends and you won't be charged anything.

How we charge

When the trial ends, Stripe charges the first month (or year, if you chose an annual plan). From then on you're charged automatically on the same calendar day each billing period. You'll receive an invoice by email after every successful charge.

Invoices (BR-YYYY-NNNNN)

Every successful charge generates a Spanish-VAT-compliant invoice numbered in the format BR-YYYY-NNNNN (for example BR-2026-00042). You can:

• Download all invoices from Account → Facturas in your brasio dashboard at <your-slug>.brasio.io/account/invoices.
• We also email you a PDF copy from [email protected] after every charge.

If you need to change the tax ID (NIF/CIF), company name or registered address on your invoices, edit it in Account → Billing and save. Changes apply from the next invoice.

Managing your subscription (Stripe Customer Portal)

Open Account → Billing (<your-slug>.brasio.io/account/billing) and click Manage billing. You'll land in the Stripe Customer Portal where you can:

• Update your card on file or add a SEPA direct debit
• Switch between monthly and annual plans
• Cancel your subscription (you keep access until the end of the current period)
• Download Stripe's own receipts for your records

For step-by-step card update instructions see Change your payment method.

If a payment fails

Stripe automatically retries failed payments over several days using their Smart Retries system. While a payment is pending, your account stays active. We email you from [email protected] with a direct link to update your card in the Stripe Customer Portal.

If we still can't collect after the final retry, your subscription is canceled and your account becomes read-only. You can reactivate at any time by going to Account → Billing and adding a card.

Cancelling

When you cancel:

1. Open Account → Billing and click Manage billing.
2. In the Stripe Customer Portal, choose Cancel plan.
3. Your account remains active until the end of the period you've already paid for.

After that, your account becomes read-only — you can log in to view historical data and download invoices, but you can't open new tabs or take payments. Reactivate any time by returning to Account → Billing and adding a card.

Not working?

• Invoice not arriving: check the email address in Account → Billing and your spam folder. The sender is [email protected].
• Stripe Customer Portal won't open: check your internet connection and try a different browser.
• "Card declined": check with your bank for any geolocation or amount blocks.
• Need to change plan at the same time as the card: update the card first, then change the plan. See Plans and pricing.