Invoices and receipts

Also known as: factura, full invoice, customer invoice, factura simplificada, factura completa, NIF invoice, B2B receipt, subscription invoice.

There are two distinct things here, and it's worth not mixing them up:

• brasio's invoices to you: the monthly subscription you pay for using the POS. They arrive by email and live in the customer portal.
• Receipts and invoices you issue to your customers: the simplified tickets for every payment and, when a customer asks for one, a full invoice with their tax details.

Your brasio invoices

Each month brasio issues you an invoice for your subscription.

• Email: it goes to the address configured in your billing dashboard at <your-slug>.brasio.io/account/billing. If you can't find it, check the spam folder and make sure the address is spelled correctly.
• Customer portal: in your billing dashboard, click Manage billing portal. It opens the secure portal where the full invoice history is available to download as PDF.

If you need to change the tax ID (NIF/CIF), company name or registered address that appears on your invoices, edit it in your billing dashboard and save. Changes apply to the next invoice.

Receipts you issue to your customers

Every payment prints a simplified receipt on the venue's thermal printer. It includes:

• Your business details (legal name, tax ID, address).
• The lines from the order and a VAT breakdown.
• Total and payment method.
• Veri*factu hash and QR (once it's active). See Veri*factu in brasio: overview.

The simplified receipt is valid for private customers up to the limits allowed by Spanish law. If the amount is above the limit or the customer asks for an invoice, you have to issue a full invoice.

Issue a full invoice (Factura A)

If the customer asks for an invoice with their tax details:

1. In the payment flow, before confirming, tap Full invoice (or Factura A).
2. brasio asks for the customer's tax ID, company name and registered address.
3. If the customer is already on file (a repeat customer), look them up and reuse their details.
4. Confirm the payment.

brasio prints the full invoice with all the details. It's stored in Admin → Tickets so you can reprint it or email it later — see Browse and reprint closed tickets.

History and reprints

• Admin → Tickets shows every closed ticket and invoice for the venue, browsable by date, with search by ticket number or customer name.
• For a product-level view of sales over a date range, use Admin → Ventas — see Sales report by product and size.
• Tap a ticket to view, reprint or refund it.

Not working?

• You're not receiving your monthly brasio invoice: check the email in your billing dashboard and your spam folder. If everything looks right, get in touch.
• The full customer invoice prints without their details: the tax ID was invalid or left blank. Reopen the ticket in Admin → Tickets, fill in the details and reprint.
• You need to export every record for your accountant: see Export records for your accountant.