Restart the terminal

Also known as: reiniciar, reload terminal, TPV congelado, POS slow, POS frozen, restart till, refresh terminal.

Sometimes the terminal slows down, stops responding to touch, or an internal service locks up. Restarting fixes 90% of these cases and it's a safe operation: in-flight orders, your open shift and the end-of-day cashup are all saved as soon as they're created, not held in memory. This guide tells you how to do it properly.

1. Normal restart (recommended)

If the terminal still responds:

1. Hold the power button for about 10 seconds.
2. A menu appears with Power off and Restart options.
3. Tap Restart.

The terminal turns off, powers back on by itself and loads the brasio app in 30-60 seconds. When you see it again, sign in with your PIN and carry on with your shift where you left off.

2. Forced shutdown (if it doesn't respond)

If the screen is frozen and won't react to touch:

1. Hold the power button for 15 seconds without letting go.
2. The terminal powers off "the hard way", even though no menu appears.
3. Wait about 5 seconds.
4. Press the power button to boot it again.

This is the equivalent of unplugging it. It's safe as far as brasio is concerned — the system is designed to survive power cuts.

What's saved and what isn't

• Saved: the open shift, every order sent to the kitchen, every completed payment, the in-progress end-of-day cashup.
• Not saved: anything you were typing that hadn't been sent yet (for example, an order you were keying in and hadn't tapped Send to kitchen on).

In practice, that means: if you restart mid-service, you sign back in and everything is exactly as you left it, except for the specific order you were entering at the moment.

When to restart

• The terminal has been sluggish for more than a minute straight.
• A specific screen stops responding even though others still do (rare).
• Kitchen tickets have stopped coming out even though the printer passes its test — see Printer not printing kitchen tickets.
• After changing the venue's Wi-Fi network.

If you restart and the problem comes back within 5 minutes, don't insist: write to us. Something stranger is going on and we'll get to the root cause.

Not working?

• The terminal doesn't turn back on after a forced shutdown: check that it's plugged in and that the socket has power. If the internal battery is fully drained, leave it charging for at least 5 minutes before trying to boot.
• After restarting, the terminal can't find the printer: see The printer or the POS can't be seen on the network.
• If you need to restart several times a day, there's a deeper issue — open a ticket with us.