I’ve forgotten my account password

Also known as: forgotten password, reset password, change password, unable to log in, account locked, forgot password.

In Brasio, there are two different ways to log in, and it’s important not to confuse them:

• Your account password (email + password) is used to log in to brasio.io/login: the owner’s dashboard, invoicing and business settings.
• The 4-digit PIN is used to log in to the terminal (POS) and clock in for shifts. If it’s the PIN you’ve forgotten, read Resetting an employee’s PIN.

This guide is for the account password.

1. Request a reset link

1. Go to brasio.io/login and click Forgot your password? (below the login button), or go directly to brasio.io/forgot-password.
2. Enter the email address you used to register and click Send reset link.
3. You’ll see the Check your email screen. For security reasons, this screen appears regardless of whether an account exists for that email address.

2. Open the email and choose a new password

1. Look for an email from [email protected] with the subject line “Reset your brasio password”. If it doesn’t appear in your inbox, check your Spam or Promotions folders.
2. Click Choose a new password.
3. Enter the new password twice. It must be at least 12 characters long; there are no other rules.
4. Click Save new password and then Log in using your email address and the new password.

Things to bear in mind about the link:

• It’s valid for 1 hour and can only be used once.
• If you request several links, only the last one is valid: the previous ones will no longer work.
• When you save the new password, the lockout due to failed attempts is also removed (see below), so you can log in straight away.

“Too many attempts. Try again in N min.”

After 5 failed attempts in a row, access to that account is blocked for 15 minutes. This is a safeguard against brute-force attacks, not a problem with your account.

There’s no need to wait: request a reset link, choose a new password, and the lock will be lifted as soon as you save it.

Haven’t received the email?

• Check your Spam and Promotions folders. The sender is [email protected].
• Check the email address you’ve entered. It must be exactly the same as the one on your account (the one you used when you registered). If you registered with a different address, you won’t receive anything, and for security reasons, the screen won’t tell you this.
• Wait a minute before requesting it again. You can request a maximum of 3 links per hour for the same email address.
• If you still haven’t received it, email us at [email protected] from your account’s email address or call us on +34 865 690 975 and we’ll look into it with you.

What if I accidentally signed up twice?

If you try to sign up with an email address that already has an account, Brasio won’t create another one: it’ll send you an email letting you know the account already exists, with a link to reset your password. Follow that link instead of signing up again.

Changing your password without having forgotten it

For now, changing your password is done in the same way: request a link from brasio.io/forgot-password using your email address and choose a new one. Your current session remains open; the next time you log in, you’ll use the new password.