Reclassifying a payment: from cash to card (or vice versa)

Also known as: changing the payment method on a ticket, correcting a payment, cash to card, card to cash.

Sometimes a waiter closes a bill using the wrong method — they take payment by card but accidentally select Cash, or vice versa. If you realise in time, there’s no need to cancel or issue a refund: you can reclassify the payment directly from the bill itself.

This has nothing to do with the payment method for your brasio subscription (card/billing IBAN) — for that, see Change your payment method.

How to reclassify it

1. Go to Admin → Tickets and find the ticket. See View and reprint closed tickets if you need to search by date or customer.
2. Open the ticket and find the payment line.
3. Click Change to card (if it was originally cash) or Change to cash (if it was originally card).
4. Confirm.
5. Enter the manager’s PIN to approve the change.

brasio automatically adjusts the expected cash in the till and the Z-report — you don’t need to do anything else or make a manual cash adjustment.

When you can do this

• Only before a Z-report covers that ticket. Once the shift has been closed with that ticket included in the Z-report, the payment can no longer be reclassified — the Z-report is immutable.
• Only whilst the cashier session in which the ticket was processed remains open.
• Payments with a card tip cannot be reclassified — if the ticket includes a card tip, contact support.

The notification at cash register close

If there is a discrepancy between the expected cash and the cash counted during the closing reconciliation, the Cash Management screen now displays a notification next to the amount of the discrepancy. Before explaining a discrepancy with a generic reason, check whether any ticket was processed using the wrong payment method during the shift — reclassifying it may account for the entire discrepancy without the need for an additional PIN at closing.

Not working?

• I can’t see the ‘Change to card / Change to cash’ button: the shift may already be covered by a Z-report, or the till session for that ticket may already be closed. In that case, you cannot reclassify it — contact support if the amount is significant.
• The ticket includes a card tip: you cannot reclassify it directly. Please contact us and we’ll resolve it manually.
• The manager’s PIN isn’t working: see Reset an employee's PIN.
• The discrepancy still doesn’t balance after reclassification: check whether there is more than one incorrectly charged ticket, or see Till counting · cash drawer count · arqueo to recount by denomination.